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Return and Refund

Our return policy is designed to be transparent and fair, while maintaining the integrity and safety of the medical equipment we supply.

At One Medical Equipment, your satisfaction is our priority. We strive to ensure that every transaction meets your expectations. As a trusted supplier of new, used, and professionally refurbished medical equipment, we are committed to delivering high-quality products and exceptional service.

We understand that, on rare occasions, returns may be necessary. This Return Policy outlines the conditions and procedures for returning products purchased from our website, https://onemedicalequipment.com.

General Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

  • The equipment was purchased directly from One Medical Equipment.
  • The return request is submitted within 14 days of the delivery date.
  • The equipment is in the same condition that it was received (unused, uninstalled, and unaltered).
  • The equipment includes all original packaging, manuals, accessories, and documentation.

Categories of Return

1. New Equipment

  • Eligible for return within 14 days of receipt if unopened and unused.
  • A restocking fee of 15% may apply.
  • Shipping charges are non-refundable.

2. Refurbished Equipment

  • All refurbished products are tested, cleaned, and certified by our technicians.
  • Eligible for return within 14 days only if the item is not functioning as described.
  • A restocking fee up to 20% may be charged depending on condition upon return.
  • Refunds are only issued after inspection and re-verification by our quality control team.

3. Used Equipment

  • Due to the nature of used equipment, all sales are final unless the item is damaged during shipping or not as described.
  • In such cases, we must be notified within 3 business days of delivery with supporting documentation (e.g., photos, unboxing video, or inspection report).

Non-Returnable Items
The following items are not eligible for return:

  • Items marked ”Final Sale” or ”Non-Returnable” at the time of purchase
  • Opened sterile medical products or consumables
  • Customized or special-order items
  • Software or items with activated licenses
  • Equipment that has been installed, used, or altered

Damaged or Incorrect Items
If your order arrives damaged or if you receive the wrong item:

  • Please contact us within 3 business days of receiving your shipment.
  • Provide your Order Number and clear photos or video of the issue.
  • Our support team will initiate a replacement or return authorization process.
  • We cover all return shipping and replacement costs in cases of errors on our part or transit damage.

Exchange Policy
Exchanges may be possible based on availability. If you'd like to exchange an item:

  • Contact us within 14 days of delivery.
  • We’ll review your request and issue a Return Authorization (RA) if applicable.

Refund Process
Once your return is received and inspected:

  • You will receive a notification via email regarding the status of your refund.
  • Approved refunds are processed within 7–10 business days to the original payment method.
  • Shipping and handling fees are non-refundable unless due to error or damage.

How to Initiate a Return
Email us at support@onemedicalequipment.com with:

  • Order number
  • Reason for return
  • Photos (if applicable)
  • Wait for a Return Authorization Number (RA#) and instructions.
  • Ship the item to the provided return address with the RA# clearly labeled.
  • We recommend using a trackable shipping method and purchasing insurance for high-value returns.

Questions or Assistance?
For any questions regarding this Return Policy, please reach out to:

One Medical Equipment

Email: support@onemedicalequipment.com
Phone: (65) 6863-2481
Website: https://onemedicalequipment.com

Thank you for choosing One Medical Equipment—your trusted partner in new, used, and refurbished medical solutions.